Refund Policy

Last Updated: January 22, 2025

This Refund Policy outlines the terms and conditions under which Lynovariste ("we", "us", or "our") may provide refunds for services purchased through our platform. By purchasing our services, you agree to the terms set forth in this policy.

General Refund Eligibility

We strive to ensure customer satisfaction with all our educational seminar services. Refund requests are evaluated on a case-by-case basis according to the guidelines outlined below.

Seminar Registration Refunds

Full Refund Eligibility

You may be eligible for a full refund under the following circumstances:

Cancellation is requested more than 14 days before the scheduled seminar start date
The seminar is canceled by Lynovariste for any reason
Technical issues on our platform prevent you from accessing purchased content, and we are unable to resolve the issue within 48 hours
You were charged incorrectly or multiple times for the same service

Partial Refund Eligibility

A partial refund of 50% may be provided if:

Cancellation is requested between 7 and 14 days before the scheduled seminar start date
You have accessed less than 25% of the seminar content and request a refund within 7 days of purchase

No Refund Situations

Refunds will not be provided in the following cases:

Cancellation is requested less than 7 days before the scheduled seminar start date
You have accessed more than 25% of the seminar content
The refund request is made more than 30 days after the purchase date
You violate our Terms of Service or engage in prohibited activities
You fail to attend a live seminar without prior cancellation

Subscription Services

Monthly Subscriptions

Monthly subscriptions may be canceled at any time. Refunds for the current billing period are provided only if:

The cancellation is requested within 7 days of the initial subscription purchase
You have not accessed any premium content during the current billing period

No refunds are provided for partial months. Your access will continue until the end of the current billing period.

Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if:

The cancellation is requested within 30 days of the initial purchase
You have accessed less than 10% of available content

Prorated refunds are calculated based on the number of complete months remaining in the subscription period, minus a 15% administrative fee.

On-Demand Content

Purchases of recorded seminars, courses, or other on-demand content are generally non-refundable. However, exceptions may be made if:

The content is significantly different from what was described at the time of purchase
Technical defects prevent you from accessing the content, and we cannot provide a working version within 72 hours
The refund request is submitted within 14 days of purchase and you have viewed less than 20% of the content

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at contact@Lynovariste.pro
Include your order number, purchase date, and reason for the refund request
Provide any relevant documentation supporting your request
Allow up to 5 business days for our team to review your request

Processing Time

Once a refund is approved:

Refunds are processed within 7 business days of approval
The refund will be issued to the original payment method used for the purchase
Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account

Promotional and Discounted Purchases

Services purchased using promotional codes, discount coupons, or during special sales are subject to the same refund policy. Refunds for discounted purchases will be issued at the discounted price paid, not the original price.

Group Registration Refunds

For group or corporate registrations:

Individual participants cannot request refunds separately from the group organizer
Refund requests must be submitted by the primary account holder or group administrator
Partial refunds for individual participants within a group may be available at our discretion

Transfers and Credits

In lieu of a refund, we may offer the following alternatives:

Transfer your registration to a future seminar on the same or similar topic
Provide account credit equal to the purchase amount for use on future services
Allow you to designate another individual to attend in your place

These alternatives are subject to availability and must be requested at the time of your refund inquiry.

Exceptional Circumstances

We understand that unforeseen circumstances may arise. In cases of medical emergencies, natural disasters, or other significant events, we may consider refund requests outside our standard policy. Such requests require appropriate documentation and are evaluated individually.

Chargebacks

If you initiate a chargeback with your payment provider instead of contacting us directly:

Your account may be suspended pending resolution of the dispute
Access to purchased content may be revoked
We reserve the right to pursue the matter through appropriate channels

We encourage you to contact our support team before initiating a chargeback to resolve any issues.

Non-Monetary Compensation

In some cases where a full refund is not warranted, we may offer non-monetary compensation such as:

Extended access to seminar materials
Complimentary access to additional resources
Priority registration for future seminars
Discounts on future purchases

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the updated policy. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: contact@Lynovariste.pro
Phone: +61268844755
Address: 40 Wollongong St Fyshwick ACT 2609, Australia

Governing Terms

This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail. By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.